Date Posted: Dec 2016
About Us:
DocketManager Inc. is a fast growing company and an industry leader in the print MIS software space. DocketManager delivers an end-to-end cloud-base software solution specific to the printing industry. We are looking for candidates with print industry experience that are personable and have strong communication skills.
Job Description:
We are currently seeking Customer Success Agents for our growing customer base. The successful candidates will be responsible for supporting our clients with in-depth training, initial system setup, relationship management and follow-up support.
Responsibilities:
- Manages multiple key client relationships and offers wide-ranging advice and support regarding the implementation and use of DocketManager
- Delivers support and training to clients through webinars, phone, and in-house training
- Answers incoming support calls
- Achieves consistently high levels of client satisfaction
- Collaborates with team members to ensure consistent client service, knowledge transfer and problem solving
Job Requirements:
- Superior verbal and written communications skills
- Polished presenter, professional image and demeanor
- Must be organized and detail-oriented with excellent follow-up skills
- Ability to work independently and as part of a team
- Ability to prioritize, organize work and meet deadlines
- Must be able to complete repetitive tasks
- Strong computer applications skills (windows, MS office including Excel, and other internet applications)
Additional Requirements:
- Knowledge of the printing industry, Web to Print and MIS systems is an asset
- Data entry experience is an asset
- Graphic design & Adobe Creative Suite experience an asset
- HTML/CSS knowledge an asset
What We Offer:
- Fast-paced growing environment
- Competitive compensation
To apply for this position, please send a cover letter & resume to adam@docketmanager.ca.
